Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com
Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com
Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com

Tips and tricks for canvas shoe care

During the summer, nothing is better than a pair of canvas shoes. They are so light and comfortable that you can wear them anywhere you go. However, after an afternoon at the beach or a day of sightseeing, the canvas will have changed colour. With so many different types of spots, stains and dirty marks, what is the best way to care for canvas shoes so that they last for more than just one summer? We have selected a few canvas shoe care tips and tricks in order for you to keep your canvas shoes looking as good as new.

Canvas shoe care: a few simple techniques

As well as being highly resistant, your canvas shoes are also very comfortable. They don’t need any special cleaning on a day-to-day basis. To prevent stains and other marks from appearing, you can carry out easy, regular upkeep of your canvas shoes using a foam cleanser. You can also use soapy water and a clean sponge on your shoes, then rinse them with a damp cloth to remove light stains. There is another method that is equally effective for canvas shoe care: do you have a nail brush and carpet shampoo handy? If so, you can use them to clean up your canvas shoes. Is there a greasy stain on your shoes? Simply use some carbon tetrachloride and the stain will disappear. Note that during this canvas shoe care, you always need to let your footwear dry in the open air to make sure no rings appear! With this attention and regular care, your canvas shoes will last much longer

Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com