Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com
Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com
Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com

Choosing baby shoes

During the first two years of life, your baby's feet are very fragile. So when does a baby need to start wearing shoes? How do you go about choosing baby shoes? To avoid loss of balance and malformations, it is very important when  choosing baby shoes that you pick the right pair for your child. Infant’s feet  grow very quickly and baby shoe sizes will change on a regular basis, therefore so must their shoes. We will give you some hints and tips in order to avoid mistakes.

Choosing baby shoes: is the baby walking or not?

Before you start choosing baby shoes, know that a newborn does not need to be wearing shoes. You should only start worrying about baby shoe sizes  from the time that a baby is standing or crawling. Their first shoes must be new and of good quality in order to achieve the support and comfort that their little feet require. When choosing baby shoes, look for high side, leather shoes, with a good sole and flexible ankle.

Tips for choosing baby shoes

It is essential when it comes to choosing baby shoes that you know the correct size of your child’s feet. Make sure you use a foot measurer to find the right baby shoe sizes. Add a centimetre to get the right size and place your finger behind  your child’s foot to ensure that the shoe is suitable. During  the first two years, you will need to be choosing new baby shoes every three months on average, depending on how quickly your child grows!

Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com