Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com
Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com
Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com

Choose the right arch support insole

More and more people suffer from sore feet. Often caused by the shoes we wear or our way of life, these pains can be eased or eliminated thanks to a special insole that supports your foot arch. Make an appointment with your podiatrist for a custom made insole. 

An arch anomaly that requires wearing an insole

The pains in the plantar cushion are most often related to abnormal stresses and pressures affecting the sole of the forefoot under the joints of the feet, between the toes and the metatarsals. These pains, which can be alleviated by a special insole, may have different origins. They may be due to a collapsed arch or a metatarsal that is too long or too vertical. In all cases, you must wear suitable footwear and a special insole prescribed by your podiatrist. 

An insole for arch support tailored to each morphology

There are different types of insole for different types of arch. For people with flat feet, it is advisable to wear an insole with a bump under the arch, custom made by your podiatrist. You can also choose between a short or full insole that relieves the painful support points. But in addition to an insole, you can also try reflexology to ease your foot pain with delicate and circular massages on the painful areas of your foot. 

Everything good comes to an end...
This website has been offline since 15 May 2020.
Dear customer,

It is with a heavy heart that we inform you that our journey in shoes has come to an end for the United Kingdom. The consequences of the Brexit have made it impossible for us to continue delivering you our shoes, as much as we regret it.

We would like to thank you for the part you have played in this memorable journey. Our team is still at your disposal for any questions and we will guarantee assistance regarding your orders, returns or other issues.

Below you will find some frequently asked questions, but if you do not find the answer you need among them, you can always contact our customer service!

It was great to spend time with you.
THANK YOU VERY MUCH for everything.
The Sarenza team

Frequently asked questions

Why has the site closed its doors?

Faced with the impact of brexit on our activity, we have decided to close our site Sarenza.co.uk from May 15th, 2020.

The site as well as your customer account will no longer be available on this date.

I bought a product before the site closure, when will I receive my order?

You will receive your order according to the time frame of the courier you have chosen.

Don't hesitate to consult your tracking information from your order, which you are sent by email once your parcel has been shipped.

Can I make a return?

Yes, for a return and refund after May 15th, you must contact Customer Services by email.

Returns against refunds will be accepted within 30 days of reception of the order, in compliance with our Terms and Conditions.

However if you want to make an exchange, it’s not possible from the 4th May.

Can I have access to my account?

After the 15th of May, you will not be able to access automatically the historic of your orders on our website Sarenza.co.uk.

All personal information communicated is protected and stored on our customer database for Sarenza.

From the 15th of May, for all requests for access to your personal details, it will be necessary to contact us at our address: dpo-sarenza@sarenza.uk to exercise your right.

Can I order or use a credit note or promotional code?

No. The last date was until May 14 inclusive. After this date, the amount of the code will be lost.

It will not be refundable and will not be able to be converted on another group website.

But we assure you, the shipping and delivery conditions remain unchanged, tracking of your parcel must be done via the link of the carrier.

other questions?
Contact our customer service
customerservice@sarenza.com
other questions?
Contact our customer service
customerservice@sarenza.com